The 360 degree review is a classic business tool used to assess each employee's work ethic, teamwork, effectiveness, and productivity. Getting perspective from an employee's colleagues, subordinates, and supervisors can give in-depth insight not considered from a top-down approach.
When they're not implemented well, it can be disastrous for your company. Here are 4 indicators that your culture is ready.
Feedback like that given through 360 degree reviews can be a hard pill to swallow. Because of their sensitive nature, these reviews can have dramatic effects on your company culture. So there are some things to consider before jumping in.
Is Your Company Ready?
360 Degree Review Checklist
You want widespread opinions on what's not working
360 degree feedback will include a lot of comments on what's broken. You have no qualms about hearing, with blunt honesty, where your workplace is failing.
Know what you want to get out of the reviews, so you can tailor your questions to get the relevant results. This will also help your employees feel confident with the answers they're giving.
Your company culture is more supportive than not
When you're not starting with a solid, supportive environment to begin with, dishing out reviews like this can be catastrophic. A culture with poor communication channels, where employees don't feel safe speaking up or asking questions, is no place for a 360-degree review.
It will only serve as a formal place for employees to vent frustrations on their colleagues, since regular productive channels for problem-solving aren't available. If there's a culture of mistrust and fear, the reviews will be a way for employees to point fingers and try to avoid getting pink slips.
Your employees already have some skin in the game
Engaged employees will provide more actionable feedback than disgruntled, apathetic workers. But it's a bit of a catch 22: dedicated employees give great feedback, and in turn you need feedback to create dedicated employees.
If your workers are already showing signs of dedication to their teammates, their departments, and their projects, you could be in a good place to bring in a 360 degree review program.
You are prepared to make changes
When your employees take the time to give you thoughtful honest answers and responses to your questions, they're going to want to see some kind of change on the other side. Your employees will feel resentful if they've identified issues that need fixing and get no response. This can be a big morale killer.
You've got to have a plan in place to implement some changes based on the feedback you get -- it could mean letting go of an employee who is causing more problems than they're solving, or it could mean changing promises made to clients about how quickly deadlines can be met.